Privacy Policy

1. Information We Collect

At LucePrime Detailing, we collect and process the following types of information:

• Name and contact information (phone, email)
• Vehicle details (make, model, year, condition)
• Service preferences and history
• Payment information (processed securely)
• Service location details
• Communication preferences

2. How We Use Your Information

We use your information responsibly and solely for the following purposes:

• Scheduling and confirming service appointments
• Processing payments securely
• Sending service reminders and confirmations
• Providing customer support
• Sending promotional offers (with your consent)
• Improving our services based on feedback

3. Data Protection & Security

• We implement industry-standard security measures to protect your data
• Payment processing is handled through secure, certified providers
• Access to personal information is restricted to authorized personnel only
• Regular security audits and updates are performed
• Data is encrypted during transmission and storage

4. Information Sharing

We maintain strict privacy standards regarding your information:

• We never sell or rent your personal information
• Information is only shared with service providers who help us operate (e.g., payment processors)
• We may share information if required by law or to protect our rights
• All service providers are bound by confidentiality agreements

5. Cookies & Website Data

• We use essential cookies for basic website functionality
• Analytics cookies help us improve our service (can be disabled)
• You can control cookie preferences through your browser settings
• We do not use cookies for advertising purposes

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Right to access your personal data
• Right to correct inaccurate information
• Right to request deletion of your data
• Right to opt-out of marketing communications
• Right to file a complaint with privacy authorities

7. Updates to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through:

• Email notifications to active customers
• Website announcements
• Updated "Last Modified" date on this page

8. Contact Information

For privacy-related inquiries or to exercise your rights, please contact us:

• Email: info@luceprime.com
• Phone: +1 619 786 7245
• Response Time: Within 48 business hours

9. Messaging

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.